Cookie Policy

We, as BPN Payment & E-Money Services, process personal data and use web cookies to provide a better experience for our visitors, by observing the privacy and protection of personal data of our www.bpn.com.tr website visitors. This Cookie Usage Policy explains to all our website visitors which type of cookies are used and under what conditions.

This Policy applies regardless of which technologies, methods and how you connect to the website. Therefore, we recommend that you carefully read our Cookie Policy and take a copy for future review.

1. What is a cookie and for what purposes is it used?

Cookies are small data storage files saved on your computer, mobile phones, tablets or other mobile devices that you access by websites. In this file, information about your website navigation is stored. In this way, the devices you access will remember this data when you use the website again. Thus, cookies are necessary and important for you to use the website more effectively and easily. Cookies are also used in order for us to provide you with more suitable services, products or offers on the website and on third party websites.

The main purposes of using cookies are;

• The need for some technical data in order to use the website more effectively,
• Collecting information about your browsing and usage preferences and habits of the website,

2. What Type of Data Do We Process With Cookies?

Depending on the types, cookies generally collect data regarding your browsing and usage preferences on the device you access our website (www.bpn.com.tr). This data includes all the information about the pages you access, the services you view, the completion of the representative application form and your navigation on www.bpn.com.tr.

3. Which Types of Cookies Do We Use In Which Ways?

We use different types of cookies on our website. These are mandatory cookies, function cookies, analysis/performance cookies and targeting/advertising cookies to make our website operate.

Types of cookies in terms of usage;

Mandatory Cookies: Mandatory Cookies: These are cookies that are absolutely necessary for the website to function properly. These cookies are needed to manage the system and prevent fraudulent transactions, and if they are blocked, the website will not be able to work.
Function Cookies: These cookies are used to provide you with a more advanced and easier user experience. For example, it fulfills the functions of remembering your previous preferences and enabling you to easily access some content on the website. You can prevent the use of these cookies as detailed below.
Analysis/Performance Cookies: These cookies enable us to analyze and understand the operation of the website and enable us to improve the website by interacting with you. You can prevent the use of these cookies as detailed below.
Targeting/Advertising Cookies: These cookies are used to identify and serve you content that may be of interest to you, including advertising content. You can prevent the use of these cookies as detailed below. However, blocking these cookies will not completely block the advertising content, but instead of ads that may be of interest to you, ads with general content will be served.

Types of cookies in terms of the period of storage;

Persistent Cookies: These are cookies that persist on a person's computer until a certain date or until they are deleted by the user. These cookies are mostly used to measure users' site movements and preferences.
Session Cookies: These cookies are used to separate the user's visit into sessions and do not collect data from the user. The cookie is deleted when the user closes the web page they visit or remains inactive for a certain period of time. Target and tracking cookies are used on the Website to help third parties provide services, especially advertising services, and to increase the effectiveness of these services. These cookies can remember the web pages and sites you visit and collect personal data, especially the IP address of the user device. Website uses both first-party and third-party cookies to collect information, remember your interests and demographic data, and serve you targeted ads, improve ads, determine the number of visits and ad impressions, other uses of advertising services, and the ratio between those ad impressions and interactions with the ad services Website uses social plugins that connect to social networks such as Facebook, Instagram and LinkedIn. When you visit the website and use these plugins, the website connects directly to the server of the selected social network. The content provided by the plugin is then transmitted directly from the social networks to your web browser and added to the website you are visiting. Thus, social networks can access and process your data and combine it with the data of your account in the relevant social network.
Note: We have no influence or control over the data that social networks process through plugins. For more information on the purpose, methods and duration of the social networks' processing of your personal data, please carefully review the personal data processing policies published by the relevant social networks. 

The following cookies are used on the website;

Google Analytics :  Google Analytics uses cookies to analyze how visitors use the Website. Information about your use of this Website (including your IP address) is transferred to Google and stored by Google on servers in the USA. Google will use this information to evaluate your use of the Website, to compile Website activity for the Company and to provide other services related to Website activity and internet usage, but will not match your IP address with other data stored by Google. For more information about the use of Google Analytics (including opt-out options), you can visit here.

Google Ads : Google Ads uses cookies to remember your safe search preferences, to show you more relevant ads, to determine how many visitors come to a page, to help you sign up for our services, to protect your data or to remember your ad settings. This helps the website remember information about your visit (for example, your preferred language and other settings). Information about your use of this Website (including your IP address) is transferred to Google and stored by Google on servers in the USA. Google will use this information to evaluate your use of the Website, to compile Website activity for the Company and to provide other services related to Website activity and internet usage, but will not match your IP address with other data stored by Google. For more information about the use of Google Ads cookies (including opt-out options), you can visit: https://policies.google.com/privacy?hl=en

Facebook Ads & Facebook Pixel : If you have a Facebook account, use Facebook products including sites and applications, or visit sites or applications that use Facebook products (including the Like button and other Facebook Technologies) it uses. Cookies enable Facebook to offer its products to you and to understand the information it receives about you, including your use of other websites and applications, whether you are registered or logged in.  It uses Cookies for identity checking, security and site integrity, advertisements, recommendations, measurement, analysis and reporting.

You can visit Facebook custom audiences terms and Facebook privacy policies.

4. How can you prevent the use of cookies?

Although you contribute to the better service of the website by using cookies, if you wish, you can prevent the use of cookies. However, please note that the website cannot function fully and you may not be able to benefit from all its features. To prevent the use of cookies, you need to change the settings of your internet browser. These changes vary depending on the device and internet browser you are using. Below is information on what steps should be followed to prevent the use of cookies on different internet browsers:

• Internet Explorer 
• 1. Open Desktop and tap or click the Internet Explorer icon on the taskbar.
• 2. Tap or click the Tools button and Internet options.
• 3. Tap or click the Privacy tab, then move the slider up under Settings to block all cookies and tap or click the OK button.
• Microsoft Edge 
• 1. Click on the section with three dots in the upper right corner of your Microsoft Edge browser and go to the Settings section.
• 2. After saying Select Items to Clean from the new window that appears, select the sections you want to clean from the window that appears.
• 3. There are many sections here. You can start the cleaning process by choosing the one you want.
• Google Chrome 
• 1. Open Chrome on your computer.
• 2. Click More Settings in the top right.
• 3. Click Advanced at the bottom.
• 4. Under Privacy and security, click Content settings.
• 5. Click Cookies.
• 6. Under "All cookies and site data", search for the name of the Website.
• 7. Click the Remove icon on the right of the site
• Mozilla Firefox 
• 1. Click the Firefox Menu button and select Options.
• 2. Select the Privacy and Security panel and go to the History section.
• 3. Change Firefox to use custom settings for history.
• 4. Click the Show cookies... button. The Cookies window will appear.
• 5. In the Search: field, type the name of the site whose cookies you want to delete. Cookies matching your search will be displayed.
• 6. Select the cookie(s) you want to delete and click the Delete selected button.
• 7. Close the Cookies window by clicking the Close button. Then close the about:preferences page
• Safari 
• 1. Choose Safari > Preferences.
• 2. Click the Privacy item.
• 3. Click Website Data.
• 4. Select one or more websites, and then click Delete or Delete All.

You can find more information on how to do this in other main web browsers at https://www.esb.org.tr/cerez-memory or https://www.aboutcookies.org.
You can also delete all cookies left behind by the websites you visit through third party software.

5. Contact BPN

You can use one of the communication methods given below to send us all your questions and comments regarding the policy: www.bpn.com.tr/en/contact/